HELP / POLICIES & FAQs

Sizing and Product Availability

  • How do I determine the correct size for me?
    Please refer to our detailed Size Guide available on each product page to choose your perfect fit.

  • What can I do if the product is not available in my size?
    You can sign up for restock notifications by selecting your desired size and clicking “Notify Me.”

Delivery & Serviceability

  • How can I find out if EWholesaleDeals.com delivers to my PIN Code?
    Use the PIN code checker on the product page or at checkout to confirm serviceability.

  • How long does it take for an order to be delivered to me?
    Orders are usually delivered within 5-10 working days worldwide.

  • How are orders delivered?
    Orders are shipped via DHL and you will receive a tracking number upon dispatch.

  • Does EWholesaleDeals.com deliver products worldwide?
    Yes, we ship to all major countries worldwide.

COUPONS AND CASHBACK

  • How do I apply a coupon?
    Enter your coupon code in the “Apply Coupon” field during checkout.

  • What is cashback and how do I redeem it?
    Cashback is credited to your EWholesaleDeals.com account for future purchases and will automatically reflect at checkout.

PAYMENTS

  • How can I pay for my order?
    We accept major Credit/Debit Cards, PayPal, UPI, and Net Banking.

  • What should I do if my payment fails?
    Retry with a valid payment method or contact our support team for assistance.

ORDER TRACKING, SHIPPING, AND DELIVERY

Know Where Your Order Is

  • How do I track my order?
    Go to My EWholesaleDeals.com > Orders to view real-time tracking.

Shipping Policy

  • What are the shipping charges?
    Shipping is FREE worldwide on orders above USD 1000. Below this, standard rates may apply at checkout.

  • How long does delivery take?
    5-10 working days depending on your location.

  • How can I get my order delivered faster?
    Currently, we do not offer expedited shipping. All orders are dispatched as per our standard timeline.

  • What is next business day?
    It refers to the following working day, excluding weekends and public holidays.

CANCELLATIONS AND MODIFICATIONS

Cancellation Policy

  • You can cancel an order before it is processed in our warehouse via My EWholesaleDeals.com > Orders. Any paid amount will be credited back as cashback.

  • Can I modify my shipping address after placing an order?
    Contact customer support immediately for assistance before dispatch.

  • When will I receive my refund after cancellation?
    Refunds are credited as cashback within 3-5 business days post-cancellation confirmation.

RETURNS

Returns & Exchanges Policy

  • Return Window: 7 days from receipt of order

  • How to Return: Use the Returns Wizard in My EWholesaleDeals.com > Returns

Exceptions:

  • Non-returnable items: Innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, and hair accessories.

  • Condition: Items must be unused with all original tags and packaging intact.

  • Jewellery: Fine jewellery must be returned within 7 days by contacting customer care.

Refunds:

  • Refunds will be processed as cashback to your EWholesaleDeals.com account (excluding shipping costs).

REGISTRATION AND REFERRAL PROGRAM

  • Benefits of creating an account: Track orders, earn rewards, and receive personalised offers.

  • How to refer friends: Share your referral link available in your account dashboard.

  • Referral benefits: Both you and your referred friend will receive cashback upon their first purchase.

GIFT CARDS

  • How do I purchase a gift card?
    Available in the Gift Card section under My Account.

  • How do I use a gift card received?
    Enter the gift card code during checkout.

  • Do gift cards expire?
    Yes, within 12 months of issuance unless stated otherwise.

GIFT WRAPPING

  • Can I send gifts to others?
    Yes, select “Gift Wrap” during checkout.

  • Will pricing be displayed to the recipient?
    No, pricing details are not included in gift packages.

EWholesaleDeals.com POINTS (My Privilege Program)

  • What is My Privilege?
    Our loyalty program where you earn points on every purchase.

  • Membership Levels: Silver, Gold, and Platinum – each with increasing benefits.

  • How to redeem points: Apply at checkout to get discounts on your order.

  • Do points expire?
    Yes, please check your account dashboard for expiry details.

PLACING ORDER USING GUEST LOGIN

  • If no account exists with your email, a new account is automatically created.

  • Refunds for returns will be credited as cashback to your new account.

For further queries, visit our detailed FAQ section on EWholesaleDeals.com or contact our Customer Care Team for immediate assistance.